Customer Engagement Solutions

Chatbot solutions

The future of customer service, 聊天机器人解决方案提供了一个迷人的客户交流体验, while reducing costs and time to serve

Exceed your customers’ expectations

Customers today expect quick answers, 85%的人会在不与人互动的情况下处理与企业的关系. 他们想要自助服务,并希望能够随时在他们已经使用的渠道上做到这一点. 聊天和通讯平台的爆炸式增长让这一切成为可能.

Easy-to-use and incredibly convenient, the automated, 聊天机器人提供的基于规则的对话需求量很大. 预先配置或定制,它们将客户自助服务的即时性提高到一个新的水平. And with EngageOne chatbot solutions from Precisely,企业可以提高,以满足客户更高的服务期望.

Chatbot Solutions

 

顾客不再满足于产品和传统的服务安排. They expect more. They want a personalized service experience, 及时准确地回答他们的问题,并且只提供与他们相关的信息.

研究显示,69%的消费者现在更喜欢用聊天机器人与品牌进行快速沟通. Why? Because chatbots are convenient. 消费者将聊天机器人与快速回答他们的问题联系起来. Chatbots’ convenience and scalability deliver a great, 长期的客户体验,可以提供重要的参与和忠诚的利益.

与您的客户数据和业务系统集成, 聊天机器人可以与客户进行个性化互动,在任何数字渠道上获得无缝体验. With connected video, document composition, archives, payment systems and location data, customers can interact with chatbots to:

  • Make payments
  • Check account balances
  • File an insurance claim
  • Schedule appointments
  • Refill prescriptions
  • Access technical support
  • Get product recommendations
  • Ask policy questions
  • Check statuses
  • Onboard
  • Update their accounts
  • And more…

Learn more about EngageOne Communicate Chatbots.

Chatbot Solutions for Insurance
保险公司使用聊天机器人解决方案来提高客户参与度.

回答客户的问题并为他们采取行动是企业的命脉. Getting it done effectively, 准确和快速是留住客户的关键因素, 即使他们的需求增加了,你提供的经验也越来越成为你的关键差异化因素. Yet, 企业面临的问题是,他们可能有数百万客户,他们每个人都希望得到实时响应——与他们每个人特定相关的信息. 另外,他们希望以一种方便的方式获得这些信息. 通常,这意味着他们在街上走着,手里拿着移动设备.

Enter chatbots.

聊天机器人可以回答高达80%的常见问题,24/7/365. 它们可以将分辨率从38小时缩短到5分钟. And they can reduce customer service costs by up to 30%. In fact, 据估计,到2022年,聊天机器人将为零售业节省超过80亿美元的开支, eCommerce, Banking, and Healthcare.

With remote workforces becoming more prevalent, 呼叫中心和企业需要找到创新的方法来展示ROI, and chatbots are the answer.

Learn more about chatbots from analyst Paul Greenberg.

Chatbot Solutions for Utilities
公用事业公司可以使用聊天机器人来通知紧急情况.

实现聊天机器人并不一定是一项复杂的任务. 使用,获得交付自动化上下文和个性化客户体验的好处 EngageOne Communicate. The cloud-based designer allows you to easily create, modify and optimize chatbots across channels, 让业务用户和呼叫中心代表全面了解每个客户的联系历史. 利用你现有的网站和资源,快速建立和运行一个聊天机器人平台,可以部署到你的网站, customer portals and more.

EngageOne communication是一个统一的通信平台,它消除了通过电子邮件进行数字接触的复杂性, personalized interactive video, SMS, PDF – and chatbots. EngageOne Communicate provides a rules-based chatbot, 更快地创建个性化的客户对话, easier to implement and cheaper to build. 而且,就像人工智能驱动的聊天机器人一样,它们可以根据你的需求进行扩展.

Pre-configured or customized, 十大电玩游戏排行榜的聊天机器人解决方案可以为您的联络中心代理提供最基本的客户咨询. With a Live Takeover feature, EngageOne communication可以监控对话,并无缝地将更复杂的查询升级到适当的活动代理, if needed, to proactively improve the customer’s experience. 自然语言处理(NLP)也允许客户用自己的语言与聊天机器人交互, to achieve a faster resolution to their inquiries.

Learn more about EngageOne Communicate Chatbots.

Engage customers at their moment of need

By connecting with customers when, where and how they desire, using personalized, data-driven insights, 企业正在创造客户所需要的改变游戏规则的体验. EngageOne solutions来自precision,提供一系列领先的产品, backed by our services and know-how, 使您的企业能够做出更好的决策,从而提高您的净推广得分(NPS),并改善整体客户体验.

在任何媒体,任何时间,创建无缝、个性化和全渠道的通信.

下载电子书,了解十大电玩游戏排行榜的客户参与解决方案的完整组合.

Improve customer satisfaction

与客户要求立即回答和更好的客户体验, chatbots are a perfect solution. 这些自动对话可以无缝地跨通道工作, using real-time customer data and location information. With EngageOne Communicate, you can quickly deliver cost-effective, interactive, 实时数字自助服务,同时降低呼叫中心成本. Plus, you’ll improve your dialogue with, and understanding of, your customers, enabling superior service.

Learn more.

Engage customers at their moment of need

By connecting with customers when, where and how they desire, using personalized, data-driven insights, 企业正在创造客户所需要的改变游戏规则的体验. EngageOne solutions来自precision,提供一系列领先的产品, backed by our services and know-how, 使您的企业能够做出更好的决策,从而提高您的净推广得分(NPS),并改善整体客户体验.

在任何媒体,任何时间,创建无缝、个性化和全渠道的通信.

阅读十大电玩游戏排行榜的电子书来了解十大电玩游戏排行榜的客户参与解决方案的全部组合.

ebook: EngageOne Customer Engagement Solutions

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